Privacy Policy
Last updated: 13 February 2026
This Privacy Policy explains how Everford London collects, uses and protects your personal information when you visit our website or place an order with us. By using our website, you agree to the practices described below.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The most recent version will always be published on this page with the updated date shown above.
Information We Collect
We collect personal information in several ways.
Information you provide directly:
When you place an order or contact us, we may collect your name, billing and delivery address, email address, telephone number and payment confirmation details. If you contact our support team, we may also keep a record of that communication.
Information collected automatically:
When you browse our website, certain technical data may be collected automatically. This can include your IP address, browser type, device information and general usage data. This information helps us understand how visitors use our website and improve the overall experience.
Information from service providers:
We may receive relevant information from trusted partners who assist with payment processing, website hosting, analytics and order fulfilment.
How We Use Your Information
We use your personal information to:
• Process and deliver your orders
• Provide customer support
• Send order confirmations and service-related updates
• Improve our website and services
• Prevent fraud and protect our business
• Comply with legal and regulatory obligations
Where you have opted in, we may also send marketing communications. You can unsubscribe at any time by using the link in our emails.
Cookies
Our website uses cookies and similar technologies to improve functionality and analyse traffic. Cookies help us remember preferences and understand how visitors interact with our pages.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
Sharing of Personal Information
We only share personal data where necessary to operate our business. This may include:
• Payment providers
• Delivery partners
• IT and website service providers
• Professional advisers where required
We do not sell your personal information.
We may also disclose information where required by law or to protect our legal rights.
Data Security and Retention
We take reasonable technical and organisational measures to safeguard your information. While no system can be guaranteed completely secure, we work with reputable providers and secure technologies to protect your data.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.
Your Rights
Under UK data protection law, you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.
Children’s Information
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
International Transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in line with UK data protection requirements.
Contact Information
Store Name: Everford London
Warehouse Address: 4IA Hainault Rd, London E11 1EB, United Kingdom
Address: 40B Gijsingstraat, 3026 RM Rotterdam, The Netherlands
Email: contact@everfordlondon.com
Phone Number: +447478059743
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.