Frequently Asked Questions
Below you will find answers to the most common questions about ordering from Everford London. If your question is not listed, please contact our support team.
How long does delivery take?
Orders are prepared within 1–2 working days.
Delivery within the United Kingdom usually takes 6–8 working days after dispatch.
You will receive a confirmation email once your order has been shipped.
Do you offer free delivery?
Yes. We provide free standard delivery on all UK orders.
Where is Everford London based?
Everford London operates as an online fashion store serving customers across the United Kingdom.
What should I do if my item arrives damaged?
If your item arrives damaged or faulty, please contact us as soon as possible. We will review the issue and arrange a suitable solution.
Can I cancel my order?
Orders may be cancelled within 24 hours of being placed. After this period, the order may already be processed for dispatch.
What is your returns policy?
You may return your item within 30 days of receiving it. Items must be unused and in their original condition. Full details can be found in our Returns Policy.
When will I receive my refund?
Once your return has been received and checked, refunds are processed back to the original payment method. Processing times may vary depending on your bank.
Do you provide product guarantees?
If you experience an issue with your purchase, please contact us. We assess each case individually to provide appropriate support.
How can I contact customer support?
You can reach us by email at contact@everfordlondon.com
Do you ship outside the United Kingdom?
At this time, we deliver within the United Kingdom only.
Do you have a physical shop?
Everford London operates exclusively online.
Can I place a larger or bulk order?
For larger orders, please contact our support team so we can assist you directly.
How do exchanges work?
If you would like to exchange an item, please contact us first. We will guide you through the process.
How can I track my order?
Once your order has been dispatched, you will receive tracking details by email.
Contact Information
Store Name: Everford London
Warehouse Address: 4IA Hainault Rd, London E11 1EB, United Kingdom
Address: 40B Gijsingstraat, 3026 RM Rotterdam, The Netherlands
Email: contact@everfordlondon.com
Phone Number: +447478059743
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.