Refund Policy

Return and Refund Policy at Everford London

At Everford London, we strive to provide you with a safe and satisfying shopping experience every time you order from us. Our return and refund policy is designed to ensure transparency, simplicity, and fairness. Please read the guidelines below carefully.

100% Return Policy on Non-Sale Items

We offer a full return policy on all new items, except for products purchased during sales or special promotions.

No Returns or Refunds on Sale Items

Items purchased during a sale cannot be returned or exchanged. These purchases are considered final – even in cases of incorrect sizing.

Return Shipping

Return shipping costs are the responsibility of the customer. Everford London does not cover shipping fees related to returns and cannot be held responsible for any associated costs. Please refer to our Terms and Conditions for more details.

Return Deadline

Returns must be registered within 30 days of receiving your order. After this period, we unfortunately cannot accept returns. Please ensure you respect the deadline to maintain your right of return.

No Exchanges on Sale Items

Sale items cannot be exchanged – even if the size is incorrect. We therefore recommend checking your size carefully before completing your order.

Warranty for Defects or Faults

If an item has a manufacturing defect, we offer either a full refund or a replacement item – depending on your preference. The warranty only applies to verified manufacturing defects.

How to Return

To start a return, please contact us at contact@everfordlondon.com. Once your request has been approved, we will send you the necessary instructions to complete your return.

Return Form Required

We only process returns that include a correctly completed return form inside the package. This ensures your request is handled quickly and accurately.

Final Note

At Everford London, we do everything we can to ensure your satisfaction. By following our return and refund policy, we can process your request efficiently and fairly.
If you have any questions, please don’t hesitate to contact our customer service at contact@everfordlondon.com.